So, there's a follow-up. I spent a week trying to perform subtle social engineering with this user and finally got her to a point where she was able to log in remotely and run her own reports. I basically worded it like the last IT Admin was overly paranoid, that I trusted them to get it done right, and spent days patiently explaining the steps when she ran into issue after issue trying to do this herself. When she finally got it right, I was thrilled.Paingod wrote:User: Can you run these reports for me?
Me: I've documented the process. Here's the 'How-To' so anyone can do this and here's a list of people who have access to run it. (User is at the top of the list)
User: Great, thanks! Let me know when it's done.
This morning I get an email from the person sitting right next to her...
Can you please run that (after-hours) report when you get a chance? If you're not able, (user) said she can do it, just let us know.
It is not doing me a favor to run your own gorram reports instead of asking me to do it. I swear I got an instant headache.