gilraen wrote:LawBeefaroni wrote:I rented a car a few weeks ago. The wife dropped it off since she had to go downtown. Today I get a shady sounding call from the company asking if I returned it. Crappy connection, obvious offshore call center. So I asked them when it was rented and when it was due. They gave me the dates so I answered that yes, it was returned. He said, "Thank you, I will let corporate know. Thank you for your time" I said, "Woah, woah, hang on. Why are you asking me this? Don't you know if the car was returned over a week ago?" I got a bunch of useless drivel and then he hung up.
WTF is that? I have an agents card at home, I'm going to call when I get there but damn. I'm trying to figure out what kind of scam would make use of me confirming that I rented a car during that time period. I can't imagine it's a legit call since it's been over a week since it was due back.
Did your wife drop it off during business hours and handed the paperwork to an actual person? Sounds like they may have lost paperwork or lost track of which day the rental was returned. Check and make sure that the credit card you gave them doesn't get charged for more days.
It was during normal hours. She didn't check it in.
This rental place is downtown. The garage is in the basement. To get to it, there's a narrow, 1-lane ramp with zero visibility. It's a harrowing descent. Normally when you return, you brave this ramp and someone down there checks the car in.
When the wife returned the car,
the gate was closed and someone was at the top another car was coming out and an employee stopped her. Another employee (in a company uniform, for whatever that's worth) got out of the car coming up the 1-lane ramp, said he'd take the car and he told her to drop it with him and she was good to go. When she told me this (when I called today to ask if she got a receipt), I kind of taken aback but it's right outside the rental office window so I don't think someone would get away with closing the gate and taking cars. Anyway, I called them today, got the national guy. He said he showed the car returned but not re-rented so he couldn't close it out. He 3-way'd the local office and they said they couldn't close it out manually because the couldn't find the car.
So as I'm typing this the office called back. They "found" the car at O'hare. She asked "Why would y'all just leave it with someone?" I said that I wasn't there but that the guy told her to and he said he was with Avis. She said, "Well I would have just sat there." Which is really helpful. I offered to put the wife on to explain but the rep just said to wait for a manager to call back. She asked again , "Why would you just leave it?" I asked her, "How do you have the car checked in at O'Hare but not in your system until you go looking fo it?" She hung up. National guy was extremely nice and helpful, local woman was an asshole.
I'm kind of irked at the wife for not getting a receipt (why wouldn't you do that?) but knowing the location I can
kind of see why she would have just given it to the guy at the ramp.
